Order Coordinator
COMPANY: Pacific Air Industries / Air Cert (portfolio companies of Permanent Equity)
POSITION: Order Coordinator
LOCATION: Los Angeles, CA
HIRING MANAGER: Ryan Wunderlin, Warehouse Manager
DESCRIPTION
The Company
Since they were founded in 1959, Pacific Air & Air-Cert have been working together to deliver creative part and repair solutions for their commercial, cargo and military customers. Air-Cert is an FAA 145 Repair Shop with unlimited ratings for Class 1 and 2 airframe parts and limited ratings for landing gear. In other words, we repair a wide variety of airplane parts so that our top tier customers can get their planes back in the air. Our repairs are accepted by every major Carrier and OEM. Pacific Air is an ASA 100 distribution business focused on providing inventory off the shelf, with 300k+ parts positioned strategically near LAX. They are also approved far and wide. Together, they offer customers a vast array of solutions to find and repair parts to keep planes flying for our 1,000+ customers.
Permanent Equity is a very long-term investment firm that invested in 2019 with a focus on building upon our 60+ year legacy. With their support and encouragement, we have invested in our team and even grown our headcount during the COVID decline. We have also invested heavily into technology, equipment, and inventory. These investments have put us in a pole position coming into the COVID recovery, as seen in our recent business results. Now, we are looking to build upon this momentum, especially within the Pacific Air Sales team.
The Opportunity
Join our growing team, backed by encouraging investors as we try to deliver significant value to our Customers with excellent customer service. You will become the single point of contact between our Sales and Operations. When Customers have issues or special requests, they will be funneled through you. When Operations runs into obstacles, you will be the first line to try to resolve it before it goes back to the customer. The result of your efforts will be far more efficient teammates in both Sales and Operations. Importantly, you will need to know both team’s operational processes inside and out. So, to kick this off, you will embark upon in depth training for ~3 months across both teams.
Responsibilities:
Communicate with customers and teammates (External or Internal) to resolve order issues in a timely manner
Follow up on “stuck” orders and issues to create flow throughout both teams
Ensure all communication and adjustments are carried through properly both physically and digitally (in our operations & ERP)
Proactively address all issues related to inbound orders from both procurement and repair vendors
Manage communications with multiple internal and external stakeholders for your work
Process & document all customer-led deviations to our standard order-processing procedures
Help the team prioritize orders where certain orders are higher urgency than others
Clearly Identifying issues and communicating them clearly and with a bias for action
Ideal Qualifications:
Demonstrated entrepreneurial spirit
Strong work ethic with a history of persistence through tough challenges
An ability to build new relationships, new processes and implement new technologies
A desire to work in the aviation industry
Willingness to learn
Aviation experience a plus
Interested candidates should send a resume to ryanw@pac-air.com
Pay Range: $24-$30/hr